​1. Who we are

This Privacy Policy explains how JLG Kitchens & Vent (“we”, “us”, “our”) collects and uses personal information.

Company name: JLG Kitchens & Vent
Business type: Commercial kitchen and ventilation installation services
Location: United Kingdom

If you have questions about this policy or your data, you can contact us:

Email: (add email)
Telephone: (add number)
Postal address: (add address)

We are the data controller of the personal data we process under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. What personal data we collect

We may collect and process the following information:

Contact information

• name

• job title

• company name

• email address

• telephone number

• postal and site addresses

Project and service information

• details of enquiries and quotations

• project/site survey information

• records of communications with you

Billing information

• purchase orders

• invoicing details

• payment records (handled securely via payment providers)

Website and device data

• IP address

• browser type and device information

• pages visited and time spent on our website

• cookies and analytics data (see Cookies section below)

We may process data relating to both businesses and individuals.

We do not intentionally collect special category data unless legally required (e.g., accident reports).

3. How we collect personal data

We collect information when you:

• contact us via website forms, phone or email

• request a quotation or site survey

• enter into a contract with us

• subscribe to marketing emails

• connect with us on social media

• visit and use our website (via cookies and analytics)

We may also receive data from:

• subcontractors and engineers

• suppliers and partners

• publicly available sources (e.g., Companies House)

4. How we use your personal data (purposes)

We use your information to:

• respond to enquiries

• provide quotations and carry out site surveys

• supply and install kitchen and ventilation systems

• manage projects and customer relationships

• send service and project communications

• send marketing emails where permitted

• comply with legal and regulatory obligations

• improve our website and services

• maintain business records and accounts

5. Our legal basis for processing

Under UK GDPR we rely on the following lawful bases:

• Contract – where processing is necessary to provide a quote or perform a contract

• Legitimate interests – such as business administration, customer service, and marketing to existing customers

• Consent – for marketing emails where required

• Legal obligation – for tax, accounting, health and safety, and regulatory purposes

You may withdraw consent for marketing at any time (see Your Rights below).

6. Who we share personal data with

We may share your data with:

• subcontractors and installation engineers

• suppliers and manufacturers

• IT service providers and website hosts

• email and marketing platforms

• accountants and professional advisers

• regulators and authorities where legally required

We do not sell personal data.

All third-party service providers are required to keep your data secure and use it only for agreed purposes.

7. International transfers

Some of our service providers may transfer data outside the UK.

Where this occurs, we use appropriate safeguards such as:

• UK International Data Transfer Agreements

• Standard Contractual Clauses

• adequacy regulations

8. How long we keep your data

We keep personal data only as long as necessary, including:

• project and invoice records — typically 6–7 years for accounting purposes

• enquiry records — normally up to 2 years

• marketing data — until you unsubscribe or object

We securely delete or anonymise data when it is no longer required.

9. Data security

We take appropriate technical and organisational measures to protect your data, including:

• restricted access to systems

• password protection and encryption where appropriate

• staff training on data protection

• secure data backup procedures

However, no system can be fully secure, and transmission over the internet is at your own risk.

10. Your rights under UK GDPR

You have the right to:

• access your personal data

• correct inaccurate or incomplete data

• request erasure of your data (in certain circumstances)

• restrict or object to processing

• withdraw consent (where processing is based on consent)

• receive your data in a portable format

• object to direct marketing

You also have the right to lodge a complaint with:

Information Commissioner’s Office (ICO)
(ico.org.uk — add link on your website)

To exercise your rights, please contact us using the details above.

11. Cookies and Google Analytics

Our website uses cookies and Google Analytics to understand how visitors use our website and to improve performance.

Cookies help us:

• analyse website traffic and usage

• remember preferences

• measure marketing performance

You can:

• change cookie preferences in your browser

• refuse non-essential cookies

• delete cookies already stored

Full details are provided in our Cookie Policy.

Google Analytics may collect anonymised usage data such as:

• pages visited

• time on site

• device type

• approximate geographic location

We do not use analytics to identify individuals.

12. Marketing communications

We may send marketing emails about:

• services

• offers

• news and updates

We will only send email marketing where:

• you have provided consent, or

• you are an existing customer and we are relying on legitimate interest

You may unsubscribe at any time using the link in our emails or by contacting us.

13. Children’s data

Our services are directed at businesses and adult consumers.
We do not knowingly collect personal data from children under 16.

14. Changes to this policy

We may update this Privacy Policy from time to time.
The most recent version will always be posted on our website.

15. How to contact us

For questions, concerns, or data requests:

Email: (add email)
Phone: (add number)
Address: (add address)